1. Introduction
We at Bazzella are committed to protecting and respecting your personal data. This policy explains how we collect, use, share and protect your personal information, and your rights in relation to that information when you use our website, mobile application, WhatsApp, or other channels to engage with us or purchase our products.
2. Who we are
Bazzella is operated in Jordan by [Company Name], registered under [Registration Number] in the Hashemite Kingdom of Jordan, with its principal place of business at [Address, Amman, Jordan]. When we refer to “we”, “us” or “our”, we mean the company operating Bazzella.
You may contact us at: hello@bazzella.com or via WhatsApp at +962 790101190.
3. The personal data we collect and why
We collect and process personal data for a number of purposes:
• Account creation / ordering products: When you sign up to our service or place an order (including via website or WhatsApp), we collect your name, contact details (email, phone), delivery address, payment information, details of your pet(s) (e.g., breed, age, weight, dietary preferences).
• Marketing communications: With your consent (where required), we may use your contact information to send you offers, news, and updates about our products and services.
• Customer service & support: When you contact us via WhatsApp, email or other support channels, we may collect information related to your inquiry, order reference, and communication history.
• Website/app usage and cookies: We collect technical data from your device or browser (e.g., IP address, browser type, device identifiers, usage data) through cookies and other similar technologies, to support website functionality, improve our services, measure performance, and, if you agree, deliver marketing or advertising.
• Subscription management: If you participate in a recurring subscription plan, we collect data necessary to manage your subscription, billing, delivery schedule and preferences.
4. Legal basis for processing
Under Jordanian data-protection law and any applicable regulations, our processing of your personal data is based on one or more of the following legal grounds:
• the processing is necessary for the performance of a contract with you (e.g., fulfilment of your order);
• the processing is necessary for our legitimate interests (for example, improving our services, analysing customer behaviour, fraud prevention), provided that such interests are not overridden by your rights;
• where required, your explicit consent (for example, for marketing communications or targeted advertising).
5. How we store and protect your personal data
We take appropriate technical and organisational measures to keep your personal data secure, including encryption, access controls, regular security reviews, and secure storage.
Your data is retained only for as long as needed for the purposes set out in this policy (including to meet legal, tax or regulatory obligations). Once we no longer need to keep your data, we will securely delete or anonymise it.
6. When and with whom we share your personal data
We may share your personal data with:
• third-party service providers (for example payment processors, delivery/fulfilment partners, marketing platforms, data-hosting providers) under written agreements requiring appropriate data protection;
• legal or regulatory authorities if required by law or to enforce our rights;
• any acquirer, merger or subsidiary of our business, in which case appropriate safeguards will be in place;
• where we rely on third-party advertising or tracking tools (for example for online advertising or remarketing), subject to your preferences and consent where applicable.
7. Cookies and tracking technologies
When you visit our website or use our app, we set cookies and similar technologies to collect information about how you interact with our service. Some cookies are strictly required for the service to function; others are optional (for analytics, performance, or advertising). You can manage or disable non-essential cookies via your browser or via our cookie settings interface.
8. Your rights
You have rights in relation to your personal data, including (subject to applicable law):
• the right to access the personal data we hold about you and to obtain a copy;
• the right to request rectification of inaccurate or incomplete data;
• the right to request erasure of your personal data in certain circumstances;
• the right to ask us to restrict our processing of your data under certain conditions;
• the right to object to processing based on our legitimate interests or to object to direct marketing;
• the right to data portability (i.e., to receive your data in a structured, commonly-used, machine-readable format).
To exercise your rights, please contact us at hello@bazzella.com or via the contact details above. We will respond in accordance with applicable law.
9. How to lodge a complaint
If you believe our processing of your personal data violates applicable Jordanian law or this policy, you may contact us. If you are not satisfied with our response, you may refer your complaint to the competent supervisory authority in Jordan.
10. International transfers of your data
If we transfer your personal data outside Jordan (for example to service-providers in other countries), we will ensure that appropriate safeguards are in place (such as standard contractual clauses or equivalent protections) to ensure your data is protected to the standard required by applicable law.
11. Children
Our service is intended for adults (18 years or older). If you are under 18, you may use our services only with the consent of a parent or legal guardian.
12. Changes to this Privacy Policy
We may update this policy from time to time (for example to reflect new legal requirements or changes in our operations). When we do, we will update the “Last updated” date at the top of this page and, where required, provide you with notice of significant changes.
We encourage you to review this policy periodically.
13. Governing law
This policy and our processing of your personal data is governed by the laws of the Hashemite Kingdom of Jordan.